Last Updated: May 23, 2018
Changes to this Privacy Notice apply only to data that you provide on or after the date listed above. Material updates to this Privacy Notice as of May 23, 2018 include:
- An update to the parties covered by this Privacy Notice and the meaning of Affiliates in connection with the spin-off of Wyndham Hotel Group from Wyndham Worldwide Corporation;
- Clarification on why and how we collect and use your information; and
- Further definition of the parties with whom and for what purposes we share your information, including our Affiliates, former Affiliates, partners and other third parties.
Wyndham Worldwide Corporation cares about privacy issues and wants you to be familiar with how we collect, disclose, and otherwise use (“Process”) information about you. This privacy notice (“Privacy Notice”) describes our practices in connection with the information we collect through our websites (the “Websites”), social media pages that we control (“Social Media Pages”), and software applications that we make available for use on or through computers and mobile devices (the “Apps”), that include a link to this Privacy Notice, and through any of our offline activities, such as when you provide your information on the telephone via our call centers or in person (“Offline Activities”) (collectively, including the Websites, Apps, Social Media Pages, and Offline Activities, the “Services”).
Our privacy practices may vary among the countries in which we operate to reflect local practices and legal requirements, such that our practices may be more limited in such jurisdictions.
Lea el contenido a continuación para conocer más acerca de nuestras prácticas de privacidad.
- We may collect “Personal Information” (information that identifies you or relates to you as an identifiable person) about you such as your:
- Dirección postal (incluidas direcciones de facturación y envío)
- Phone number
- Dirección de e-mail
- Credit or debit card number
- Financial information in certain circumstances
- Social media account information
- Stay or trip information and preferences, such as your preferred location/facilities, dates and number of people/children travelling with you
- Special needs or conditions that may impact your stay
- Driver’s license, government-issued ID, or passports
- Geolocation information
- Communication, product, service or other preferences
- Demographic information
- IP address
- Account or Membership ID
- Podemos recopilar información sobre usted cuando interactúa con nosotros, por ejemplo cuando:
- Register for, use, or make a payment for a product or service
- Nos contacta por una pregunta o solicitud
- Usa nuestros servicios
- Make a reservation
- Se hospeda en alguna de nuestras propiedades
- Provide a testimonial or story, or submit a review or comment
- Participate in a competition, promotional activity or sweepstakes
- Participate in any loyalty or other programs
- “Like”, “Follow” or otherwise connect with or post to one of our Social Media Pages
- Other information we collect about you:
Cookies: Our Services may use "cookies" and similar technologies (collectively, "cookies"). Las cookies son pequeños archivos de texto que este Sitio web envía a su computadora para mantener un registro. Esta información se almacena en un archivo del disco duro de su computadora. Cookies make web surfing and browsing easier for you by saving your preferences so that we can use these to improve your next visit to our Website.
- Uno de los fines de las cookies es simplificar el uso del Sitio web. Por ejemplo, una cookie puede guardar los detalles de ingreso del usuario; de este modo, no necesitará ingresar sus datos cada vez que visite el sitio.
- Las cookies pueden ser "persistentes" o temporales" (o de "sesión"). Una cookie persistente conserva las preferencias del usuario para un Sitio web en particular y permite que esas preferencias se usen en sesiones de navegación futuras y permanezcan válidas hasta su fecha de vencimiento establecida (a menos que el usuario las borre antes de la fecha de vencimiento). Por otra parte, una cookie temporal se vencerá al final de la sesión del usuario, cuando se cierre el navegador web.
- Google Analytics: We use Google Analytics to help us get a better understanding of how visitors use this Website and to facilitate interest based advertising associated with your Google Account and other devices you use. La información generada por la cookie de Google Analytics acerca de su uso de este Sitio web se transmite a Google, quien también la almacena. Si no desea que Google Analytics mantenga un registro de su actividad en este Sitio web, puede elegir excluir esta función a través de este enlace: http://tools.google.com/dlpage/gaoptout?hl=en.
From Other Sources: We may receive your Personal Information from other sources, such as public databases, joint marketing partners, data firms, social media platforms, from people with whom you are friends or otherwise connected on social media platforms, as well as from other third parties. For example, if you elect to connect your social media account to your Website account, certain Personal Information from your social media account will be shared with us, which may include Personal Information that is part of your public profile or your friends' public profiles.
Dispositivos móviles: When you use or access our Services from a mobile device, we may collect information such as your unique device ID and your location. If you download and use an App, we and our service providers may track and collect App usage data, such as the date and time the App on your device accesses our servers and what information and files have been downloaded to the App based on your device number, as well as any other Personal Information specified by the App in its terms or notices.
Do Not Track Signals: At this time, we do not respond to browser ‘do not track’ signals, as we await the work of interested stakeholders and others to develop standards for how such signals should be interpreted. Third parties, including our service providers, may collect information about your online activities over time and across different websites, including when you visit our website. You can learn about how to exercise choice regarding the collection of information about your online activities over time and across third-party websites or online services by visiting www.aboutads.info and www.networkadvertising.org.
Internet Based Advertising: We may use third-party advertising companies to serve advertisements regarding goods and services that may be of interest to you when you access and use our Services and other websites, apps or online services, based on information relating to your access and use of our Services and other websites, apps and services on any of your devices, as well as information received from third parties. To do so, these companies may place or recognize a unique cookie on your browser (including through the use of pixel tags). They may also use these technologies, along with information they collect about your online use, to recognize you across the devices you use, such as a mobile phone and a laptop. If you would like more information about this practice, and to learn how to opt out of it in desktop and mobile browsers on the particular device on which you are accessing this Privacy Notice, please visit www.aboutads.info and www.networkadvertising.org to opt out in mobile apps. You may also opt out in Twitter by going to your account privacy settings and unchecking the box next to "Tailor ads based on information shared by ads partners."
Other Non-Personal Information: In addition to any Personal Information or other information that you choose to provide to us on the Services, we and our third-party service providers may use a variety of technologies, now and hereafter devised, that automatically collect certain web site usage information whenever you visit or interact with the Services. This information may include browser type, operating system, the page served, the time, the source of the request, the preceding page view, and other similar information. We may use this usage information for a variety of purposes, including to enhance or otherwise improve the Services. In addition, we may also collect your IP address or some other unique identifier for the particular device you use to access the Internet, as applicable (collectively, referred to herein as a "Device Identifier"). A Device Identifier is a number that is automatically assigned to your device, and we may identify your device by its Device Identifier. When analyzed, usage information helps us determine how our Services are used, such as what types of visitors arrive at the Services, what type of content is most popular, what type of content you may find most relevant and what type of visitors are interested in particular kinds of content and advertising. We may associate your Device Identifier or web site usage information with the Personal Information you provide, but we will treat the combined information as Personal Information.
We use non-personal information in a variety of ways, including to help analyze site traffic, understand customer needs and trends, carry out targeted promotional activities and to improve our services. We may use your non-personal information by itself or aggregate it with information we have obtained from others. We may share your non-personal information with our affiliated companies and third parties to achieve these objectives and others, but remember that aggregate information is anonymous information that does not personally identify you. We may provide our analysis and certain non-personal information to third parties (who may in turn use this information to provide advertisements tailored to your interests), but this will not involve disclosing any of your personally identifiable information.
As aggregated or anonymized information does not constitute Personal Information, we may use it for any purpose. If we combine anonymized or aggregated data with Personal Information, we will treat the combined information as Personal Information according to this Privacy Notice.
We may Process Personal Information in connection with any of the following:
1. Our business transactions with you, including, but not limited to:
- To enter into or perform a contract with you
- To respond to your inquiries and fulfill your requests
- To send administrative information to you, for example, information regarding the Services or an event in which you are attending
- To complete and fulfill any purchases or requests for services
2. For our legitimate business interests, including, but not limited to:
- To personalize your experience on the Services by presenting products and offers tailored to you
- To allow you to participate in sweepstakes, contests, and similar promotions, and to administer these activities (each of which may have additional rules and could contain additional information about how we Process your Personal Information)
- To facilitate social sharing functionalities of your social media account(s)
- Subject to your marketing preferences (which may include consent to marketing under applicable law), to send you newsletters or marketing communications we believe may be of interest to you, for our own products and services, and on behalf of our Affiliates or selected third parties, via postal mail, email, telephone or text messaging
- Para permitirle enviar mensajes a un amigo a través de los Servicios. By using this functionality, you are telling us that you are entitled to use and provide us with your friend's name and email address
3. In accordance with any consent you may have provided. You have the right to decline to provide your consent and, if consent is provided, to withdraw your consent at any time.
4. As necessary or appropriate for legal reasons, including, but not limited to:
- Under applicable law
- To comply with legal process
- To respond to requests from public and government authorities, including those outside your country of residence
- To enforce our terms and conditions
- To protect our operations or those of any of our Affiliates or other third parties
- To protect our rights, privacy, safety or property, or that of our Affiliates, you, or other third parties
- To allow us to pursue available remedies or limit damages we, our Affiliates, or other third parties, may sustain
We may disclose your information as follows:
- Afiliadas: To any other entity that is, at the time you disclose your Personal Information, directly or indirectly controlled by, or under common control with us (“Affiliates”) for the purposes described in this Privacy Notice, including under “Why and How We Use Your Information”, unless otherwise prohibited by applicable law. You can find more information about our primary operating Affiliates in our Annual Report as of the date the Annual Report was published or by contacting us at the contact information set forth below in the section titled “How Can You Contact Us?”.
- Vendedores y proveedores de Servicio: We may disclose your information to vendors and service providers we retain in connection with our business such as: travel services companies, financial services companies, property owners’ associations, vacation insurance companies, alojamiento del sitio web, análisis de datos, procesamiento de pagos, despacho de pedidos, tecnología de la información y abastecimiento de infraestructura relacionada, servicio al cliente, entrega por e-mail, procesamiento de tarjeta de crédito, asesores impositivos y financieros, asesores legales, contadores o servicios de auditoría.
- Business Partners, Sponsors, and Other Third Parties: We may disclose your Personal Information to business partners, co-sponsors of promotions, and other third parties in order to provide you with services that may be of interest to you. For example, we may share your Personal Information with the owners and operators of affiliated and unaffiliated hotels and resorts, airlines, car rental services, retail stores, credit agencies and other third parties to facilitate reservations, to offer you products or services, or in connection with our loyalty program or a loyalty program of one of our partners. We may also co-sponsor promotions, sweepstakes, or other events with a third party and may share your Personal Information in connection with these events. Further, we may share your Personal Information with third party providers located on-site at hotels or resorts, such as time-share, spa, golf, concierge, and dining providers. If you provide additional information to any of these third parties, such information will be subject to such third parties' privacy practices.
- Third Parties: Subject to your marketing preferences (which may include consent to marketing under applicable law), we may license, sell, or otherwise share your Personal Information with selected third parties for compensation for their own business purposes. Once we share your Personal Information with a third party for such purposes, the information shared becomes subject to such third party’s privacy practices.
- Tableros de mensajes: We may make reviews, message boards, blogs, and other such user-generated content facilities available to users. Any information disclosed in these areas becomes public information and you should always be careful when deciding to disclose your Personal Information. No somos responsables por las prácticas de privacidad de otros usuarios incluidos los operadores del sitio web a quienes les proporciona información.
- Fusión o adquisición: We may disclose your Personal Information to a third party who acquires any part of our business or the business of any of our Affiliates, whether such acquisition is by way of merger, consolidation, divestiture, spin-off, or purchase of all or a substantial portion of our assets.
- Divulgación permitida por ley: We may disclose your Personal Information to law enforcement authorities, government or public agencies or officials, regulators, and/or to any other person or entity having appropriate legal authority or justification for receipt of your information, if required or permitted to do so by law or legal process, to respond to claims, or to protect our rights, interests, privacy, property or safety, and/or that of our Affiliates, you or other third parties.
- Seguridad de su información: Tomaremos las medidas razonables para proteger la información que nos proporcione de pérdida, uso indebido y acceso no autorizado, divulgación, alteración y destrucción. Hemos implementado los procesos físicos, electrónicos y administrativos adecuados para ayudar a proteger su información de pérdidas, usos indebidos, acceso no autorizado o divulgación, alteración o destrucción. Unfortunately, no security system is 100% secure, thus we cannot ensure the security of all information you provide to us via the Services.
- Información proporcionada en nombre de otro: If you provide us with information about someone else, please ensure you have the person’s permission to do so for the purposes detailed in this Privacy Notice.
- Enlaces a sitios web: The Services may have links to other websites that are not operated by us; we have no control over how these websites may collect your information and no liability for the practices, policies and security measures implemented on these websites. Debe leer los avisos de privacidad de esos sitios web antes de proporcionar su información a través de ellos.
- Sitios de redes sociales: Please note that we are not responsible for the collection, usage and disclosure policies and practices (including data security) of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including any Personal Information you disclose to other organizations through or in connection with the Apps or our Social Media Pages.
- Cambios a nuestro Aviso de privacidad: From time to time we may revise this Privacy Notice and/or use Personal Information for new, unanticipated uses not previously disclosed to meet changes in the regulatory or business environment, or to satisfy the needs of our customers and service providers. Se publicarán versiones actualizadas y con la fecha respectiva en los Servicios. Unless otherwise required under applicable law (e.g. obtaining consent from you for the relevant material changes) the revised Privacy Notice will take effect immediately upon such posting.
- Menores: We do not knowingly collect, maintain or use Personal Information from individuals under 18 years of age in connection with, and no part of our Websites, Social Media Pages, and Apps is directed to, individuals under the age of 18. If we do incidentally collect or maintain Personal Information from individuals under 18 years of age, you may request deletion of such information by contacting us as set forth under “How Can You Contact Us?” below.
- Transferencias internacionales: We are an international company and we may, subject to applicable law, transfer your information, to our Affiliates or selected third parties outside the country where you are located and where information protection standards may differ (e.g., your information may be stored on servers located in other jurisdictions). We will utilize appropriate safeguards governing the transfer and usage of your Personal Information, such as an adequacy decision by the European Commission, Model Clauses or other applicable adequacy mechanisms. If you would like further detail on the safeguards we have in place you can contact us directly as set forth in “How Can You Contact Us” below.
- Período de retención. We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law.
- Changes to Your Marketing Preferences: You can opt-out from receiving future marketing communications from us at any time by:
- Using the unsubscribe function in the email you receive from us; or
- Contacting us as set forth under “How Can You Contact Us?” below.
- Withdrawing Your Consent: You may withdraw any consent that you have provided to us to Process your information at any time.
- Accessing your Information: In accordance with applicable law, you may access the Personal Information we Process about you.
Any request to access or obtain copies of your Personal Information must be made in writing by contacting us as set forth under “How Can You Contact Us?” below. We may, depending on the applicable law in your country, be entitled to charge a nominal fee to cover some of our administration costs in connection with the provision of such information. We may also ask you to verify your identity and to provide further details relating to your request.
- Correcting your Information: We will take reasonable steps to ensure the accuracy of the Personal Information we retain about you. It is your responsibility to ensure you submit true, accurate, and complete information to us, and timely update us in the event this information changes. You may request that any inaccurate or incomplete Personal Information held by us or on our behalf is corrected, by contacting us as set forth under “How Can You Contact Us?” below.
- Deleting your Information: Under certain circumstances, you may request we delete Personal Information we hold about you by contacting us as set forth under “How Can You Contact Us?” below. We will assess your request and determine, under applicable law, whether we are required to delete this information.
- Objecting to Processing: If you would like us to stop Processing your Personal Information, you can request this by contacting us as set forth under “How Can You Contact Us?” below. We will assess your request and determine, under applicable law, whether we have any justification for the continued Processing.
- Transferring your Information: Under certain circumstances, you may receive your Personal Information in a format that allows you to send it to another company or to direct us to transfer it directly to another company.
- Contact Information: If after reviewing this Privacy Notice, you have any questions, complaints or privacy concerns, or would like to make any requests in relation to your Personal Information, or obtain further information on safeguards used for international transfers please send an email to firstname.lastname@example.org o envíe una carta a:
Wyndham Worldwide Corporation
6277 Sea Harbor Drive
Orlando, FL 32821
Attn: Legal Privacy
If you have a complaint or concern about how we are Processing your Personal Information then we will work to address such concern(s). You may also direct your complaint/concern to the applicable data protection authority.